Lesson 4: Application & Synthesis
About This Lesson
Practice identifying waste and commit to observation in your workplace.
Video 1: See It In Action
<1 minClick on examples of waste you can identify in this revenue cycle office scene.
Find at least 5 types of waste in this image.
Found: 0 / 5
Name That Waste
Match each scenario to the correct waste type.
A prior auth request faxed back and forth 4 times before approval
847 claims over 60 days old sitting in the AR queue
Specialist toggles between 6 systems to process one claim
35 minutes on hold waiting for a payer representative
Claim submitted without complete documentation, later denied
Same patient info entered at registration, then billing, then verified by phone
Coding error requires research, correction, and resubmission
Video 2: Key Takeaways
<1 minVideo 3: Workplace Challenge
<1 minGoing Deeper: You've learned to identify waste—but how do you actually eliminate it? The next module, Kaizen: Continuous Improvement, gives you the mindset and methods for making improvements that stick.
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