Lesson 2: Core Concepts
7 min
About This Lesson
Define customer value and the two pillars of the Toyota Way.
Video 1: What is Value?
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Video 2: The Two Pillars
2 minExplore: The Toyota Way Two Pillars
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What problems do the Two Pillars solve in the work?
The Two Pillars address the fundamental challenge of sustainable improvement.
- Continuous Improvement provides systematic methods to eliminate waste
- Respect for People ensures improvements are developed WITH workers
- Together, they create a self-reinforcing system
This technical foundation enables all other Lean tools.
Key Terms
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Video 3: Lean in Your World
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