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Hook & Context

1 min

About This Lesson

Discover why the best decisions are made where the work happens, not in conference rooms.

Video 1: The Conference Room Trap

<1 min

Video 2: Ohno's Circle

<1 min

I regularly go to where problems happen to see them for myself before making decisions

Be honest - this helps personalize your learning.

What You'll Learn

By the end of this module, you will be able to:

1

Define Gemba as "the real place where work happens"

2

Explain why decisions should be informed by direct observation

3

Describe proper Gemba behavior (observe, ask, listen)

4

Distinguish Gemba walks from inspections or audits

5

Apply Gemba thinking regardless of your role

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