Lesson 1: Hook & Context

1 min

About This Lesson

Create emotional buy-in through the expedite scenario and establish the river/bathtub metaphor.

By the end of this module, you will be able to:

Define flow as smooth, uninterrupted movement of work

Explain why batch-and-queue creates waste and delays

Recognize symptoms of poor flow (piles, queues, expediting)

Describe benefits of smaller batch sizes

Identify flow disruptions in your own work processes

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