Core Concepts

What problems does this solve in the work?

Respect for People unlocks frontline expertise—the railroaders doing the work see patterns and problems that leaders cannot see from a distance. - Creates information flow: problems surface before they become service failures - Enables standard work: crews own their processes rather than just following orders - Builds capability: every shift becomes a development opportunity - Sustains improvement: external consultants leave, but internal expertise stays *This connects to all Lean tools—problem-solving requires people who feel safe to surface problems.*